AliExpress is a popular online shopping marketplace providing consumers a large array of products from global sellers. It offers an amazing variety of goods right from fashion, electronics to home goods at competitive prices. But not every user finds it necessary to continue using their AliExpress account all the time. Many users seek to close their accounts due to privacy concerns, data security issues or just to simplify their digital footprint. If you’re among those who wish to delete your AliExpress account but aren’t sure how, this is the complete guide for you.
Complete Step by Step Guide
Here is a comprehensive step by step method to delete the AliExpress account.
Method 1: Through Website
- Log into your AliExpress account.
- Click on ‘Account’ in the top right-hand corner.
- Choose ‘My AliExpress’
- Once there, navigate to ‘My Account’, scroll to the bottom of the page and find the ‘Edit Member Profile’ section.
- Click on ‘Edit member profile’.
- Scroll down the page until you see a hyperlink stating ‘If you want to de-activate your membership click here.’ Click on the link.
- Before your account can be deactivated, you’ll need to provide a reason. Choose your reason from the dropdown menu and then confirm your choice.
- Your AliExpress account will be deactivated immediately. You will no longer be able to access your orders, dispute history, or message center.
Method 2: Contacting Customer Support
If Method 1 does not work, you can try this alternate way by contacting the Customer Support team and request them to delete your account.
- Email to the AliExpress support center at email@example.com.
- In the email, write a request to delete your account.
- Include your AliExpress username and registered email address in the email for reference.
- Wait for their response. Generally, it is quick, and
your request will be processed as soon as possible.
How to Contact Customer Support?
If you’re facing any issue in deactivating your account or any other account related queries, contacting customer support is advisable. Here are a few methods to contact AliExpress customer support:
- Live chat: AliExpress offers 24/7 live chat support for immediate response.
- Email: You can write an email to the customer service at firstname.lastname@example.org describing your issue.
- Help Center: The Help Center on the AliExpress website has a comprehensive section of FAQs and guides which can provide assistance for most issues.
Is there a way to restore a deleted AliExpress account?
No, once an AliExpress account has been deleted, it cannot be restored.
If I delete my AliExpress account, can I create a new one with the same email address?
Yes, you can create a new account using the same email address after you’ve deleted your previous account.
Does deleting the AliExpress app delete my account?
No, deleting the app will not delete your account. To delete an account, you will need to follow the steps outlined above.
Can AliExpress refuse my request to delete my account?
No, AliExpress cannot refuse your request to delete your account.
What happens to my orders when I delete my account?
Once you delete your account, you will not be able to track or manage your previous orders on AliExpress.
Deleting your AliExpress account is straightforward but remember, this action is irreversible. Once your account is deleted, all your account history including your purchases, refunds and disputes will be permanently wiped out. So, consider this decision carefully. Whether you’re leaving for the sake of data privacy, or moving to another platform, ensure you’ve received all your orders and settled all disputes before you delete your account for a hassle-free experience. Stay safe and shop responsibly!