Bigo Live is a popular streaming platform where users can share live moments with their friends or followers. However, there may come a time when you wish to delete your account due to privacy concerns or to simply take a break from the platform. The process to delete a Bigo account may not be easily intuitive, so this article will provide a step-by-step guide on how to effectively delete your Bigo account via two methods: through the Bigo app itself and by contacting customer support.
Method 1: Deleting Bigo Account through the App
Deleting your Bigo account directly from the app can be a convenient method if you have immediate access to it. Here is a step-by-step guide on how to go about it:
1. Open the Bigo Live app on your phone.
2. Tap on your profile picture at the bottom to open your account details.
3. Click on the “settings/gear” icon at the upper right corner of your profile page.
4. Scroll down and click on the “Deregister No./Delete My Account” option.
5. You’ll be asked to enter your password for confirmation. Do so and continue.
6. Lastly, you’ll be asked to choose the reason for deleting. Choose your reason and click on ‘Delete permanently’.
Remember, the deletion is permanent and cannot be undone. Hence, ensure your account is backed up if you wish to retain some data before proceeding.
Method 2: Deleting Bigo Account through Customer Support
For those unable to access their Bigo app or prefer more personal assistance to delete their account, getting through to Bigo customer support could be an alternative. Follow the steps below:
1. Send an email to Bigo Live support team at email@example.com
2. Request that they permanently delete your account.
3. Provide them with your registered phone number or email address.
4. Wait for their response confirming the deletion.
Make sure the subject line of your email is clear; for instance, you can write “Request to Delete Bigo Account”. Also, in the body of the email, make sure to mention any reasons you might have for wanting to leave the platform.
How to Contact Customer Support?
If you have any questions or concerns regarding your Bigo account, you can contact customer support by either:
1. Sending an email to firstname.lastname@example.org
2. Contacting them through the Bigo app by clicking on “Settings” and then “Feedback.”
1. Can I reactive my Bigo account after deleting it?
No, once you delete your Bigo account, it is permanent. You cannot reactive the account.
2. How long does it take for Bigo to delete my account?
It usually takes about 7 working days for the account to be deleted permanently.
3. Can I delete my Bigo account without the password?
No, you will need to know your password to delete the account through the app. Alternatively, you can contact customer support.
4. Can I delete my Bigo account if I can’t access the app?
Yes, you can use the second method detailed above, which involves contacting customer support via email.
5. Can I still delete my Bigo account if I forgot my account details?
Yes, but you will need to retrieve your account details first. You can do this by contacting Bigo customer service.
Deleting your Bigo account is not something that should be taken lightly as it’s a permanent solution. It’s always best to weigh your options before taking this step. If, however, you’ve made the decision and intend to delete your account, either of the methods explained above should serve the purpose. Always remember that should you encounter any difficulties, feel free to contact the Bigo customer support for assistance.