Carvana is an online platform that allows users to buy, sell, and finance used cars. With a vast array of vehicles to choose from and the convenience of delivery or pick-up options from vending machine-like towers, Carvana has revolutionized the car buying experience. But what if you no longer require the services of Carvana and wish to delete your account?
In this article, we’ll outline the steps you need to take to delete your Carvana account, whether you’re accessing the platform from a desktop computer or a mobile device. We’ll also discuss how you can contact Carvana’s customer support team if you run into any difficulties.
Guide to Deleting Your Carvana Account
Unfortunately, Carvana’s platform doesn’t include a straightforward option to delete your account via the website or app. To get rid of your account, you’ll have to contact their customer service directly.
Method 1: Email Request
1. Open your email account linked to Carvana.
2. Compose a new email.
3. In the recipient field, type ‘firstname.lastname@example.org’.
4. Use “Request to Delete Account” as your subject.
5. In the body of the email, request that they delete your account. Provide any necessary information to identify your account.
6. Send the email.
Method 2: Phone Request
1. Dial Carvana’s customer service number (1-800-333-4554).
2. When connected, inform the representative that you want to delete your account.
3. The representative may ask for some personal details to locate your account.
4. Follow their prompts until you are informed that your account has been deleted.
How to Contact Customer Support?
If you face difficulties while deleting your account or have any other issues or queries, you can reach out to Carvana’s customer support one of two ways. You can either call them at the aforementioned phone number (1-800-333-4554) or email them at ‘email@example.com’.
Frequently Asked Questions (FAQs)
Does deleting the Carvana account remove all my personal details?
Even after deletion, some personal details may still be stored for record-keeping or legal purposes.
What happens to my saved vehicles after I delete my account?
Once the account is deleted, all the information related to the account including saved vehicles will be removed.
Is reactivating a deleted account possible?
Typically, once an account is deleted, it can’t be reactivated.
Can I still access Carvana after deleting my account?
Yes, you can still browse vehicles on Carvana as a guest, but you won’t be able to save any vehicles or information.
Can I buy a car online without creating an account?
While you can browse without an account, to purchase a vehicle through Carvana you must first create an account.
While the process to delete a Carvana account requires you to contact their customer service directly, the steps are fairly straightforward. Should you decide to come back in the future, you’ll need to create a new account. It’s recommended that you review all your options before making a decision to delete your account. If you run into any issues, Carvana’s customer support is available to assist you.