Chess.com is a popular website where millions of users from around the globe enjoy the ability to play chess at their pace. Providing hundreds of unique lessons, puzzles, and countless hours of engaging content, it’s no wonder it has a passionate fan base. But for various reasons, you may want to delete your Chess.com account. The process isn’t particularly complex but it does require following certain steps carefully. If you want to learn how to delete your Chess.com account, this article will guide you through the process in a step-by-step manner.
Different Methods to Delete Chess.com Account
There are two main methods to delete your Chess.com account:
Method 1: Via the Website
1. First, log into your Chess.com account as you’d typically do.
2. Once logged in, click on your username that appears in the top right corner of the screen.
3. From the drop-down menu, click on ‘Settings’.
4. In the settings, click on ‘Account’ located in the lower-left quadrant.
5. Click on ‘Close account’ and follow the on-screen prompt.
6. You will be asked to confirm your password to delete the account.
Method 2: Contacting Customer Support
If you’re having trouble deleting your account via the website, or if you want to offer feedback or a reason for your departure, then contacting customer support is an alternative route.
1. Visit the Chess.com customer support page.
2. Click the ‘Contact Support’ button.
3. Fill in your e-mail, subject, and add a detailed description of your request for account deletion.
4. Click ‘Submit’.
5. Wait for their response, detailing when and if your account can be deleted.
How to Contact Customer Support?
Chess.com’s primary channel for customer support is via their Contact Us form available on their website. Follow these steps:
1. Visit the Chess.com home page and scroll down to the bottom.
2. Click on ‘Contact’ located in the footer section of the page.
3. Fill in the relevant details such as name, email, subject, and your message.
4. Click on ‘Submit’.
Q1. Can I reactivate my Chess.com account after deletion?
A1. No, once the account has been deleted, it cannot be reactivated. You must create a new account if you wish to continue using Chess.com.
Q2. Can I transfer my progress to a new account?
A2. No, all game history and progress are lost upon deletion of the account.
Q3. Can I delete my account using the Chess.com mobile app?
A3. No, you cannot delete your account via the mobile app. You need to use a web browser for this action.
Q4. How long does it take to delete my account?
A4. The account deletion process is generally immediate but it may take a few days for all your data to be completely removed from the system.
Q5. Does deleting my account remove all my data?
A5. Deleting your account will eventually remove all your data from the Chess.com system, but it may take up to 90 days for all data to be removed completely.
Deleting your Chess.com account is a straight-forward process that you can execute either directly through the website or via contacting customer support. Before you proceed to close your account, be sure to consider the implication – your progress and game history will be permanently erased and cannot be transferred to a new account. However, if you still wish to delete your Chess.com account, hopefully, this guide has provided you with a clear understanding of how to do so.