DocuSign is one of the leading tools for electronic signatures and document management. It facilitates faster transactions, provides reliable assistance for business agreements, and is accessible on various platforms. However, there might be instances where you want to delete your DocuSign account for different reasons. This could be due to you no longer needing the service, experiencing security concerns, or simply wanting to prevent any further billing.
Nonetheless, deleting a DocuSign account isn’t a one-click process. It requires some steps and specific procedures to ensure you permanently remove your account and data from their system. We have gathered a detailed walkthrough and presented additional methods to help you delete your DocuSign account easily.
A Step-by-step Guide to Deleting Your Docusign Account
This is the standard procedure to delete your DocuSign account:
Step 1: Log in to your DocuSign account.
Step 2: Click on your profile picture on the top right corner of the page.
Step 3: Click on “Go to Admin”. This will lead to the Admin Page.
Step 4: From the options on the left-hand side, click on “Billing and Usage”.
Step 5: Here, you will find an option to cancel your DocuSign plan. Click on it.
Step 6: Follow through with the cancellation steps. You need to note that by cancelling your plan, your account will be downgraded to a ‘Free’ status. This means that you will no longer be billed, but your account will still exist.
If you wish to get rid of your account permanently, you will need to contact DocuSign Customer Support.
How to Contact Customer Support
To delete your DocuSign Account wholly, you will have to reach out to the DocuSign Customer Support Team. Here is how you can do it:
Step 1: Go to the DocuSign Support page.
Step 2: Click on “Contact Support”.
Step 3: Fill in your request details.
Step 4: Specify that you want to delete your account.
Step 5: Submit your request.
DocuSign Support will then handle your account deletion request.
Q1: What happens to my documents when I delete my DocuSign account?
Upon account deletion, all your documents and data will be permanently deleted from DocuSign’s servers.
Q2: Can I reactivate my closed DocuSign account?
No, once an account is closed, it can’t be reopened.
Q3: How long does it take for customer support to delete my account?
Time may vary, but generally, the support team responds within 48 hours.
Q4: Will DocuSign continue to charge me after cancelling my plan?
No, once you cancel your plan, no further charges will be applied.
Q5: Can I delete my DocuSign account from the mobile app?
No, account deletion requests can only be processed via the DocuSign Support page on their website.
Deleting your DocuSign account is not an immediate or straightforward process. It requires users to cancel their subscription plan first and then reach out to the customer support to request a complete deletion of the account. Note that this will lead to the permanent loss of all your documents and data associated with your account. Make sure to back up any necessary documents before you proceed with the deletion. If ever needed in the future, you can always sign up for a new account.