Empower is a high-interest checking account and automatic savings app that offers users a platform for banking, saving, and budgeting. However, there may be various reasons for someone wanting to delete their Empower account. These might include dissatisfaction with the platform, the discovery of a more suitable option, or simply declining to use online banking applications altogether.
It should be noted that deleting an Empower account is a significant step that requires proper consideration. This process will erase all your data from the platform, so it is advisable to consider your options carefully. If you have made up your mind about this, this guide will help you understand how to go about deleting your Empower account.
Step by Step Guide on How to Delete Empower Account
Method 1: Via The Application
Step 1: Open the Empower application on your device and log in to your account.
Step 2: Tap on the profile icon present on the screen’s top left corner.
Step 3: Locate the option named “Help & Support” and tap on it.
Step 4: You will notice an option saying “Chat with us” at the bottom of the page. Tap on this link.
Step 5: A chat window will open up. In the chat window, type a request stating you’d like to delete your account and send it.
Step 6: A team member from Empower will respond to your chat and guide you through the process of deleting your account.
Method 2: Via Email
If you face difficulties while trying to delete your account through the application, be aware that it is also possible to delete your account via email.
Step 1: Open the email account tied to your Empower profile.
Step 2: Create a new mail and in the recipient section, type in “firstname.lastname@example.org”.
Step 3: Enter a subject for the email like “Request for Account Deletion”.
Step 4: In the body of the email, write a polite mail requesting for the deletion of your Empower account and reasons why you wish to delete your account.
Step 5: Once you have composed your email correctly, click on the send button to submit your application for account deletion.
How To Contact Customer Support
For any assistance, you can contact the Empower account by calling their contact line at 1-888-943-8967. You can also engage with their support team through the app via their in-app chat. They are available 24/7 and usually respond within a few minutes.
Frequently Asked Questions
1. Will I be able to reactivate my Empower account after deletion?
No, once your account is deleted, all your data is permanently erased from the server. You will have to create a new account if you wish to use Empower’s services again.
2. Can I delete my Empower account if I have pending transactions?
It is advisable not to delete your Empower account if you have pending transactions or unresolved issues to avoid any complications.
3. Can I delete my Empower account from a computer?
No, currently, Empower only supports mobile platforms. Therefore, you can only delete your Empower account from a phone.
4. How long does it take to process the account deletion?
The processing time for deleting your account may vary, but generally takes a couple of business days.
5. Is there a way to export my data before deleting my Empower account?
No, currently, Empower does not offer any option to export your data before deleting your account.
While it’s rather unfortunate to see an Empower user leave, the app respects every user’s right to choose what suits them best. Therefore, it provides users with a rather straightforward process for account deletion. However, it is vital to keep in mind that you cannot re-access or retrieve any data from Empower once your account has been deleted. Therefore, ensure you have carefully thought about this decision before you decide to delete your Empower account.