Klarna is a Swedish fintech company that provides online financial services such as payments for online storefronts and direct payments, post-purchase payments, and more. It’s no surprise you’re interested in its services due to its convenience and simplicity. However, for one reason or another, you may have decided to sever ties and are wondering how to delete your Klarna account. Whether it’s because you no longer shop online as often or have found an alternative, this guide provides step-by-step instructions on deleting your Klarna account permanently.
Method 1: Through Customer Support
Here’s what you need to do to remove your Klarna account with the assistance of a customer support representative:
1. Log into your Klarna account either via the website or the mobile app.
2. Navigate to the ‘Settings’ section and click on the ‘Customer Support’ option. It will redirect you to the support chat feature.
3. In the chatbox, type in ‘Delete Account’ and the bot will try to assist you.
4. If the bot is unable to help, ask to speak with a customer service representative.
5. Once connected, notify the representative that you want to delete your Klarna account permanently and provide any requested information.
Method 2: Through Email
You can also send an email to the Klarna customer support team requesting account deletion:
1. Compose a new email from the address linked to your Klarna account.
2. Address the email to email@example.com.
3. For subject, use something clear like “Request for Account Deletion.”
4. In the body, state your intention to delete the account, provide the relevant account details, and send it.
How to Contact Customer Support?
There are various ways to contact Klarna’s customer support:
1. Live Chat – You can chat with operatives 24/7 via the Klarna app.
2. Email – You can email them at firstname.lastname@example.org for any data protection concerns including account deletion.
3. Phone – You can call them at their customer service number for your specific country. Visit Klarna’s contact page to find the numbers.
Frequently Asked Questions
1. How long does it take for Klarna to delete my account?
There’s no official quotation, but it usually takes around 14-30 days for your data to be deleted upon request.
2. Can I reactivate my Klarna account after deletion?
No. Once you have deleted your Klarna account, you cannot reactivate it. You would need to establish a new one.
3. Can I still pay my outstanding Klarna balance after deleting my account?
Yes, you are still obligated to clear any outstanding balance even after the account is deleted.
4. Does deleting the Klarna app delete my account?
No, deleting the app from your device doesn’t delete your account. You need to follow the processes outlined above.
5. What happens to my data once my Klarna account is deleted?
Klarna will erase all personal data associated with your account unless obligated to keep it for legal reasons, such as due payments.
Closing an account with any online service should be a straight-forward task for users. Klarna offers a couple of avenues, whether through contacting their customer support or sending them an email. However, remember to clear any outstanding balance before closing your account to avoid any unnecessary issues. If you have any more questions or concerns about the process, it’s best to contact Klarna directly. They can provide further assistance and ensure you confine your Klarna account to the past in a prompt and hassle-free manner.