Mercari is a popular online marketplace app that allows users to buy and sell a variety of items. However, there may come a time when you decide to close your account, either because you’re not using it or you want to switch to a different selling platform. Regardless of the reason, the process can be quite convoluted. However, we’ve simplified it for you. This guide will help you understand the various methods on how to delete your Mercari account.
Method 1: Deleting Your Mercari Account through their Website
This is the most straightforward method and can be done on any desktop or laptop. Here’s how to do it:
- Go to Mercari’s website and log in to your account.
- Select ‘Help Center’ from the footer part of the website or type ‘closing my account’ in the search bar and press enter.
- You will be presented with three options: ‘Freezing Account,’ ‘Deactivating Account,’ and ‘Deleting Account.’ In this case, choose ‘Deleting Account.’
- Lastly, follow the on-screen instructions. Make sure you read and agree to the terms and conditions before confirming the deletion of your account.
Method 2: Deleting Your Mercari Account through the App
If you access Mercari mainly through your smartphone, this method would be the most convenient for you.
- Open the Mercari app and tap on ‘My Page’ icon at the bottom right.
- Scroll down and tap on ‘Settings.’
- Go to ‘Support’ then ‘Contact Us.’
- Choose ‘Managing My Account’ as you’ll get multiple options.
- Tap on ‘Delete Account.’ You are then taken to another webpage to confirm the deletion process.
- Just follow the onscreen instructions, agreeing to the terms and conditions before finalizing the deletion of your account.
Contacting Mercari’s Customer Support
If the steps above are not working or are far too complicated, you can contact Mercari’s customer support directly and ask them to delete your account. Here’s how to do it:
- Go to Mercari’s contact page at ‘https://www.mercari.com/us/help_center/contact/.’
- Fill out the form including your name, email address, subject, inquiry detail, and attach any relevant file if needed.
- Click ‘Send’ and a Mercari representative will get back to you.
Frequently Asked Questions (FAQs)
- Can I reactivate my Mercari account once it’s deleted?
No, once your Mercari account has been deleted it cannot be reactivated.
- What happens to the listings or purchases in my Mercari account once it’s deleted?
Once you delete your Mercari account, all listings, purchases, and communications from your account will be deleted and cannot be restored.
- Can I use the same email address to create a new account after deleting my old account?
No, the email address linked to the deleted Mercari account cannot be used to create a new account.
- Can I delete my Mercari account if I have outstanding transactions?
No, all transactions must be completed and no outstanding payments should remain before you can delete your account.
- Do I get a refund for my balance after deleting my account?
Yes, ensure you request a transfer of your Mercari balance to your bank account before deleting your account. Failing to do so results in a forfeited balance.
Deleting a Mercari account is not a direct or straightforward process, but following the steps outlined in this guide can help simplify the process. Remember that the deletion of a Mercari account is permanent and cannot be reversed. Therefore, think carefully and ensure all sales, purchases, and transactions are completed before closing your account.