OurTime is a premier online dating service that engages seniors who are more than 50 years old. They have a sophisticated and precise match system that helps their members find their matches in an easy way. Despite its impressive features, there may come a time when users of the website may need to delete their accounts for various reasons. When this time comes, it is essential to understand how to go about the process. This informative article will provide detailed instructions, step by step guide, different methods and ways to contact customer support to delete Ourtime account
Turning Off Automatic Renewal Or Cancelling Your Account
Step-by-Step Guide to Delete Your Ourtime Account
Take a look at the step by step guide below to cancel your Ourtime account:
1. Log in to your OurTime account.
2. Click on “Settings” usually located at the top right-hand corner of the screen.
3. From the drop-down menu, click on “My Account”.
4. Scroll down to “Account Status” and then click on “View Account Status”.
5. On the next screen, click on “More Account Status Changes”.
6. Select “Remove Automatic Renewal”.
7. A confirmation message will appear confirming your subscription has been cancelled.
By following these steps, you’re cancelling your paid Ourtime subscription but not actually deleting your account.
How to Delete Ourtime Account Permanently
If you wish to completely remove your profile, navigate again to “More Account Status Changes” as per the steps outlined above, but this time click on “Remove My Profile”. Remember, once you’ve deleted your profile, this cannot be undone and you’ll need to create a whole new profile should you wish to rejoin Ourtime.
Contacting Customer Support
If you are having trouble doing this yourself or have other issues, you can give their customer support a call on +1 (866) 727-8920, toll-free. You can also visit their “Contact Us” page and fill out the form there. They should be able to help you with your problem.
Frequently Asked Questions
1. Will I be able to rejoin OurTime after deleting my account?
Yes, but you would have to set up a new account from scratch as all your data would be lost during the deletion.
2. Can I temporarily deactivate my OurTime account?
Currently, OurTime does not offer the option to deactivate your account temporarily. You can either cancel your subscription or delete your account.
3. Can I get a refund after deleting my account?
No. OurTime does not offer refunds for the remaining duration on your subscription.
4. Why can’t I see the option to delete my account?
You may not be able to see the option if you have an active subscription. First cancel your subscription, then follow the steps to delete your account.
5. Can I delete my account via mobile?
No. The option to delete your account is only available through the website.
Whether you’ve found your perfect match or want to take a break from online dating, hopefully, this guide has aided you in your quest to know how to delete your Ourtime account. The process is relatively straightforward but remember the golden rule: always double-check before making a final decision as deletion of your account is irreversible.