Sony PlayStation provides an immersive gaming experience with its wide range of products, features, games, and accessories. The PlayStation account, also known as the PlayStation Network (PSN) account, is where users save their gaming data, connect with friends, purchase games, and more.
However, there might come a time when you may want to delete your PlayStation account permanently due to various reasons like privacy concerns or a shift of interest. In such cases, a step-by-step guide to closing your PlayStation account can come in handy.
Before we get started, remember that deleting your PlayStation account will also erase all your purchases, gaming data, and progress you’ve made in your games.
Step by Step Guide: How to Delete PlayStation Account
Sony doesn’t provide a direct option to delete your PSN account from your console or via the online portal. Therefore, the account deletion process requires contacting PlayStation Customer Support.
Method 1: Contacting Customer Support via Phone Call
1. Call PlayStation Customer Support at 1-800-345-7669.
2. Once you’re connected, tell the representative that you want to permanently delete your PlayStation account.
3. The representative will need to confirm that you’re the account owner. Watch out for questions about the account’s email address, date of creation, and possibly recent activity.
4. Once all the necessary details are confirmed, the representative will initiate the account deletion process.
Method 2: Contacting Customer Support via Live Chat
1. Visit the PlayStation support website.
2. Navigate to “Contact Support” and then opt for the “Live Chat” option.
3. Similar to the phone process, let the chat representative know that you want to delete your account and then answer questions to confirm your identity.
Before proceeding, remember that deletion is permanent and your data or purchases cannot be restored.
How to Contact PlayStation Customer Support?
Sony offers different ways to reach their customer support for PlayStation users, including via phone call, live chat, or Twitter.
– Phone Support: You can reach PlayStation Customer Support by dialing 1-800-345-7669.
– Live Chat Support: Visit the PlayStation support website and select “Live Chat” under the “Contact Support” section.
– Twitter Support: You can tweet or send a direct message to @AskPlayStation, the official PlayStation support account.
Frequently Asked Questions
1. Can I reactivate my deleted PlayStation account?
No, once your PlayStation account has been deleted, it’s permanent. You cannot reactivate the deleted account or recover any lost data.
2. Will deleting the PlayStation account also delete game data?
Yes, closing your PlayStation account deletes all game data, achievements, and purchases associated with the account.
3. Can I delete my PlayStation account from my console directly?
No, you cannot delete your PlayStation account from your console directly. You will need to contact PlayStation Customer Support for the deletion process.
4. What happens to my PlayStation Plus subscription if I delete my account?
Once your account is deleted, your PlayStation Plus subscription (if any) will also be terminated, and you can’t transfer it to another account.
5. Can I create a new PlayStation account with the same email of the deleted account?
Yes, you can create a new PlayStation account with the same email address of the deleted account once the deletion process is completed.
While Sony doesn’t provide an immediate option to delete your PlayStation account, the process is fairly straightforward through their customer support. Always remember to weigh your decision carefully before proceeding with account deletion, as this will permanently erase all your game data, achievements, and purchases. If your main concern is privacy, you can opt to change your account settings or make your profile private rather than deleting the account altogether. Happy gaming!