How To Delete Rakuten Account
Introduction
Rakuten is one of the leading e-commerce platforms offering a plethora of products and services. While it is loved by many for its convenience and variety, there might be occasions when you might want to delete your Rakuten account. This could be due to reasons like privacy concerns, dissatisfaction with the platform, or simply because you no longer wish to use it. This guide provides step-by-step instructions on how to do just that. In addition, we provide different methods, contact information for customer support, and answers to some frequently asked questions about account deletion.
Before proceeding, it is important to remember that once you have deleted your Rakuten account, you won’t be able to reopen it and all the accumulated points, history, wish lists, and data related to your account will be permanently deleted.
Step-by-Step Guide
Method 1: Via Web Browser
1. Open your preferred browser and visit www.rakuten.com or www.rakuten.co.jp (for Japanese users).
2. Click on ‘Sign In,’ and enter your email address and password to log in to your account.
3. Navigate to ‘My Account’ which can be found at the top right corner of the page.
4. Select ‘Account Settings’ from the drop-down menu.
5. Scroll down to find the ‘Close Account’ option and click on it.
6. You may be asked for the reason for account deletion. After providing your reason, proceed by clicking on ‘Confirm.’
7. Your Rakuten account will be deleted.
Method 2: Via Mobile Application
1. Open the Rakuten app on your smartphone.
2. Tap on ‘Menu’ or ‘☰’, usually located at the top left corner of the app.
3. Tap on ‘Settings’.
4. Scroll down to find the ‘Close Account’ option and tap on it.
5. Provide your reason for account deletion, if asked.
6. Tap on ‘Confirm.’
7. Your Rakuten account will be deleted.
Note that the user interface of the Rakuten app may vary slightly depending on your region and device, but the overall steps will remain the same.
How to Contact Customer Support
If you have any difficulty during the process or need further assistance, you can reach Rakuten’s Customer Support. Here’s how:
1. Visit the Rakuten Customer Support page: www.rakuten.com/help/customer-service
2. Look for the ‘Contact Us’ option and click on it.
3. You can choose to chat with them online, send an email with your issue, or call them directly.
Make sure to have your user details and specific issues at hand, to make the process smoother and quicker.
Frequently Asked Questions
Q1: Can I reactivate my Rakuten account after deletion?
A: No, once your Rakuten account has been deleted, it can’t be reactivated.
Q2: What happens to my points and rewards after account deletion?
A: All your points and rewards will be lost, along with your shopping history and saved lists. They cannot be transferred or restored.
Q3: Can I delete my Rakuten account instantly?
A: Yes, the process of account deletion is instant, but it may take some time for all your data to be removed from their servers.
Q4: Can Rakuten delete my account without my permission?
A: No, Rakuten cannot delete your account without your explicit consent.
Q5: Can I delete my Rakuten account if I have a pending order?
A: It is advisable to wait for all your transactions to be completed (including returns and refunds) before you proceed with account deletion.
Conclusion
While Rakuten offers a user-friendly interface and a wide range of products and services, users might still want to delete their accounts for a variety of reasons. The process is straightforward and can be done either through a web browser or the Rakuten mobile app. Remember to contact customer support if you encounter any issues during the process. It’s important to note that all your data, including points, rewards, and shopping history, will be lost and can’t be recovered after deletion.