Shop Pay is a convenient payment method offered by Shopify, a leading eCommerce platform. It allows you to save your shipping and payment information, helping you to check out faster from any store on Shopify. However, there can be situations where you may want to remove this service; for privacy reasons, dissatisfaction with the service, or simply because you don’t use it anymore. If you wish to know how to delete your Shop Pay account, this guide provides a step-by-step process to accomplish that.
Method 1: From your Shopify Customer Account
Step 1: Open your web browser.
Step 2: Go to https://shoppay.shopify.com/.
Step 3: Log into your Shop Pay account using your email ID and password.
Step 4: After logging in, click on your profile or account.
Step 5: Navigate to the “Settings” menu.
Step 6: In the Settings section, you will see the option to “Delete Account.”
Step 7: Click on it, and you will receive a prompt for confirmation.
Step 8: Confirm your decision to delete your account. Once confirmed, your Shop Pay account will be permanently deleted.
Method 2: Through Email
You can also deactivate your Shop Pay account by sending a request to Shopify’s customer service.
Step 1: Open your email account that is registered with the application or website.
Step 2: Now compose an email and enter the email address email@example.com.
Step 3: In the Subject section, type in ‘REQUEST TO DELETE MY ACCOUNT’.
Step 4: Now write an email regarding deleting your account and click on the send button.
How to Contact Customer Support?
If you encounter issues or need assistance, you can directly contact Shopify customer service through the following methods:
1. Phone: Contact them at 1-855-816-3857 for immediate assistance.
2. Email: Send them an email at firstname.lastname@example.org and they will get back to you.
3. Live Chat: You can also use the Live Chat feature on the Shopify Help Center to chat with a support agent.
Frequently Asked Questions
1. Can I reactivate my account after deleting it?
No, once you delete your Shop Pay account, all your information will be permanently lost and can’t be retrieved.
2. What happens to my payment information after deleting my account?
After you delete your Shop Pay account, all your payment information is deleted.
3. Do I need to manually cancel my payments and subscriptions before deleting my account?
Yes, you need to manually cancel any active payments and subscriptions before deleting your account.
4. Is there an option to temporarily disable my Shop Pay account?
No, there’s currently no option to temporarily disable your account. Once deleted, it can’t be reactivated.
5. Do I need to uninstall the Shopify app after deleting my account?
After deleting your account, it’s advisable to uninstall the app to make sure all account-related data are cleared.
It’s crucial to ensure that you really want to delete your Shop Pay account as this process is irreversible. All your data will be lost, including all your transaction history. And always remember to contact customer support if you’re having any trouble or need further clarification on any matter.