Shopify is a popular platform that allows individuals and businesses to create their own online stores. It is rich in features and makes managing an online business much simpler. However, there might come a time when you no longer require its services. Maybe you’re closing your business, or perhaps you’ve found a better-suited e-commerce platform. Whatever the reason, if you’re seeking to learn how to delete your Shopify account, this guide provides a step-by-step guide to accomplish exactly that.
Complete Step-by-Step Guide on How to Delete Shopify Account
Before we proceed, it’s important to note that only the account owner can delete the Shopify account.
Step 1: Sign in to your Shopify account.
Step 2: Click on ‘Settings’ located at the bottom left of the Shopify admin page. This will expose a drop-down menu.
Step 3: In the drop-down menu, select ‘Billing.’
Step 4: Scroll to the bottom of the ‘Billing’ page until you locate the ‘Cancel Subscription’ option.
Step 5: Click on ‘Cancel Subscription.’ Shopify will immediately prompt you to provide a reason for cancelling. Select the option that best summarises your situation.
Step 6: Once you’ve chosen your reason, click on ‘Cancel Subscription’ again.
Please note: Shopify stores all your data for 30 days post-cancellation. You can reactivate your store within this period if you change your mind.
How to Contact Customer Support
If you face difficulties while attempting to delete your Shopify store, you can always contact their customer support for assistance.
Step 1: Visit the Shopify Help Center.
Step 2: Click on ‘Support.’
Step 3: Choose ‘Contact Support’ and proceed with describing your issue.
Circumstances might require you to log into your Shopify account to communicate with the support team.
Frequently Asked Questions (FAQs)
Can I reactivate my Shopify account after deleting it?
You can restore your store within 30 days of cancellation; after this, your data is permanently deleted.
Can I delete my Shopify account from my phone?
Yes, you can cancel your Shopify account through your phone by accessing Shopify from a mobile browser.
Does Shopify refund if I cancel my subscription?
Shopify does not refund subscription payments, but you can use their services until the end of your billing cycle.
What happens to my domain if I delete my Shopify account?
You retain ownership of your domain after deleting your Shopify account. You can use it on a different platform.
Can I remove my credit card information before cancelling my Shopify account?
Yes, it’s possible but advisable to cancel your account first to avoid billing issues.
Deleting your Shopify account is a relatively straightforward process that can be done directly from your admin page. But, it’s crucial to understand that once the 30-day window post-cancellation transpires, all your store data is forever lost. Therefore, exercise caution and certainty when deleting your account. Always back up your data just in case you decide to return to Shopify or require access to past business data.