SoFi, short for Social Finance, is a personal finance company that offers a variety of products from student loan refinancing and personal loans to online banking and investing. Users might want to leave SoFi for numerous reasons. It could be that they’ve found another platform that caters to their needs better or they are merely cutting back on their digital footprints. Whatever the reason may be, if you have decided to delete your SoFi account, here is the complete step-by-step guide on how to do so.
Method 1: Deleting Sofi Account Via Email
If you wish to delete your SoFi account, you can do so by sending an email to SoFi’s customer service. Here’s how to do it:
- Log into your email account linked with SoFi.
- Compose a new email to ‘Customer.email@example.com.’
- Make the subject line something clear such as ‘Request to Delete My SoFi Account.’
- Write a polite message explaining why you wish to delete your account.
- Send the message and wait for a response from SoFi’s customer service team.
You need to note that it might take a few days for the customer service team to respond to your email.
Method 2: Deleting Sofi Account Via Phone
The other method to delete your SoFi account is by directly contacting SoFi’s customer support via phone. Here’s how:
- Call the SoFi customer service center at 1-855-456-7634
- Choose the option that leads to customer service – usually by saying ‘Customer Service’ or pressing a designated number.
- Explain to the customer service representative that you want to close your SoFi account.
- Confirm your identity by answering the security questions asked by the representative.
- Finally, ask the representative to confirm the account deletion through an email.
It is advisable to ask for a confirmation email as proof of your account closure request.
How to Contact Customer Support?
As per the above methods, SoFi primarily provides two ways to contact their customer support:
- Email at ‘Customer.firstname.lastname@example.org.’
- Phone Support, by dialing 1-855-456-7634
You can choose whichever method is more convenient for you.
Frequently Asked Questions (FAQs)
1. Does deleting the SoFi app delete my account?
No, deleting the app from your device doesn’t delete your account. You have to follow the steps mentioned above to delete your account formally.
2. Can I retrieve my deleted SoFi account?
Once your SoFi account is deleted, you cannot retrieve it. You’ll have to create a new account.
3. How long does it take for SoFi to delete an account?
The time taken to delete an account varies. It could take a few days to a week.
4. Can I delete my SoFi account if I still have a loan with them?
No, you cannot delete your SoFi account if you still have an active loan with them. You need to repay the loan first.
5. Will my personal information be deleted once my SoFi account is deleted?
SoFi typically retains your personal data for a certain period, even after account deletion, as per law requirements or their policy.
While SoFi provides a seamless experience for managing personal finance, there may come a time when you no longer need their service. Whether it’s because you have found a different platform or any other reason, deleting your SoFi account is straightforward with the above methods. However, ensure all your affairs, especially loans, are settled before deleting your account to avoid potential complications in the future.