Zola is a widely used online platform designed to make wedding planning less stressful. It allows users to create a unique and personalized wedding registry, design a free wedding website, create invitations and a lot more. But as with any digital platform, there may come a time when you no longer need or want your Zola account. If that’s the case, knowing how todelete your Zola account is essential.
Step-By-Step Guide to Deleting Zola Account
Through the Website
1. Log into your Zola account through the official website.
2. Navigate to your account settings.
3. Scroll down until you find the section labelled as ‘Delete my Zola account’.
4. Re-enter your password for verification purposes and click on the ‘Delete Account’ button.
5. A dialogue box will appear asking if you’re sure about deleting the account. Confirm your decision by clicking ‘Delete’.
6. You will then receive an email from Zola confirming that your account has been successfully deleted.
Through Customer Care
If you’re having trouble deleting your account or are feeling uncertain about doing it on your own, you can always reach out to Zola’s Customer Care for help.
How to Contact Customer Support?
Zola’s Customer Support is there to guide you through any issues you might be having with the platform. You can reach them by:
1. Email: Send an email to firstname.lastname@example.org detailing your problem and requesting them to delete your account.
2. Phone: You can call customer support at (408) 657-ZOLA (9652) Monday through Friday, between 9 AM to 6 PM EST.
Frequently Asked Questions
1. Can I reactivate my account once it’s deleted?
No. Once the account is deleted, all your data is lost and cannot be retrieved.
2. What happens to my registry after I delete my account?
Once you delete your account, your registry is no longer available to view or purchase from.
3. Can I delete my account if I still have gifts to be shipped?
No. Until all the gifts in your registry have been shipped and delivered, you can’t delete your account.
4. Will my website remain live after I delete my Zola account?
No, your website and every other information tied to your account will be deleted along with your account.
5. I have couple’s account. Can I delete my account but leave my partner’s account active?
Yes, you can do so. But you should remember that any shared data or registry will be deleted once you delete your account.
Deleting your Zola account is a straightforward and simple process. Whether you prefer going through the website or contacting Customer Care, Zola provides clear instructions on how to go about the process. However, remember that deleting your account is a final step and all your data will be lost. So, do make sure you are absolutely sure before you proceed.